Privacy and personal data policy info

Data policy

Privacy and personal data policy info

By using Bolls.dk, you agree that Bolls ApS – At Gadekæret 11, 3660 Stenløse processes your personal data according to the data and cookie policy below.

Privacy and personal data policy at a glance

This privacy and personal data policy is summarized in order to better inform you as a customer about what personal data Bolls ApS processes and how we process it – personal data must be understood as all personally identifiable data. Please read our privacy policy to the end to get a clear understanding of what data we collect, how we collect it, and how we protect your information.

Bolls ApS respects all requests for the confidentiality of personal information provided online and is aware of the need for appropriate protection and proper processing of all personal information that we receive.

If the personal data policy below cannot be accepted, Bolls ApS reserves the right to refuse orders and other inquiries, as a lack of acceptance may result in Bolls ApS being unable to service the relationship as otherwise required by applicable law.

Personal data

Personal data covers all data that can be used to identify persons, including but not limited to first, middle and last name, age, gender, position, home address or other physical address, email address or other contact information, whether related to their private residence or workplace.

Likewise, personal data also contains data such as behaviour, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and Bolls ApS.

What personal data do we collect and process?

You can access Bolls.dk without informing us of your personal data.

Bolls needs little personal data in order to trade with you and your company, maintain customer service and market products and services. Certain information is also collected and processed in accordance with legal requirements under the Money Laundering and Accounting Act.

The following information may be collected and processed when you shop at Bolls ApS: Email address, first and last name, company name, CVR number, company address, company phone number, technical details, and data that may be necessary for the completion of a trade.

Bolls collects and processes information about you when you:

• Send us an email
• Asking for quotes
• Sending inquiries, complaints and/or interacting with Bolls in other ways
• Sign up for newsletters (here ONLY email address is transferred to another data processor)
• Submits personal data in other ways to Bolls ApS.

Bolls ApS collects only the personal data necessary to provide a service or product, market services and products, or process inquiries.

Bolls does not collect and/or purchase personally identifiable information from third parties.

Please note that when invoicing, billing and banking information is stored in accordance with applicable laws in this area, including the Money Laundering and Bookkeeping Act.

How do we use your information?

We can make use of the information collected in the following ways:

• To better serve you when you contact us
• To handle your orders as quickly as possible
• To follow up on inquiries
• To improve Bolls.dk and marketing from Bolls ApS
• To administer competitions, customer surveys, etc.

How do we protect your information?

Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our internal privacy policy, which guarantees your rights and ensures compliance with applicable legislation in this area.

In addition to the above, all sensitive payment information is processed by external, recognized data processor.

Who do we disclose personal data to?

Personal data provided on Bolls.dk, by e-mail or by telephone contact shall be disclosed only to:

• Internal employees
• Trusted third parties necessary for the fulfillment of delivery, payment and servicing agreements, including debt collection and legal entities
• Business partners for the purpose of solving specific tasks, but only after prior agreement with you.

Bolls no longer uses Google Analytics to collect visitor statistics on our website. Nor other similar services. We continuously monitor that no add-on programs used for website design etc. use cookies. Should you suspect that cookies or similar are used when visiting our website, we would very much like to be informed of this as soon as possible.

If you access our website via a search on Google, Krak, Bing etc., we cannot guarantee what these services might register.

If you generally do not want websites to identify your PC, mobile etc. using cookies, you can disable the use of cookies in your browser. This does not affect the use of our website.

Among Bolls ApS and all business partners and suppliers is a data processor agreement, which must at all times safeguard the interests of users and customers. These agreements can be presented on request at any time.

Where is your personal data stored?

Your information is primarily stored on our servers in Denmark. Some personal data is managed by a third party (data processor), which stores and processes personal data on behalf of Bolls in accordance with this data policy and applicable data protection legislation.

If you ever wish to unsubscribe from our newsletters, you can follow the instructions at the bottom of each email. However, if you have problems unsubsting, you can contact us via the contact information below.

If you unsubscribe from marketing from Bolls ApS and/or request that we delete all commitments you have made to us, these cannot be recreated. If at any time later you want insight into what we have previously sent you, previous offers or the like, please note that these cannot be recreated.

How long is your personal data stored?

In an active customer relationship, your data will be stored for as long as necessary for us to be able to service you. If the customer relationship is terminated, your data will be stored for up to two years, depending on the nature of the data. Emails used for marketing purposes are automatically deleted or retained based on your behavior.

You can ask for insight or deletion of your data at any time. Other legislation (the Bookkeeping and Money Laundering Act) preserves all transactional data, including contact and company information, for at least five years.

Please note that you must actively tell us if the customer relationship is to end; otherwise, we have no knowledge that it has ceased, and data will only be deleted if your company ceased to exist.

Data leak

We take security breaches and data leakage very seriously. In case of suspected data leakage from Bolls ApS' internal servers or with external partners, a number of initiatives are initiated to ensure our customers and users in the best possible way.

This includes, among other things, uncovering the extent of the potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency, and actions to try to contain the extent of the damage.

If we suspect data leakage from Bolls ApS or its external partners, all involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Bolls ApS, please contact us at any time.

Access to information

You can change your information at any time, including whether you want us to unsubscribe from newsletters.

You can find out what information we have registered about you. If you would like to receive a copy of this information, please contact us at: info@bolls.dk

If you want all data deleted, please contact us at: info@bolls.dk

Note! Once all data has been deleted, it cannot be restored. Data that is required to be retained by law legislation cannot be deleted on request.

Review

We continuously review our data processing processes.

Contact, change and update of the personal data policy

Bolls ApS undertakes to continuously meet the legal requirements for privacy.

If you have any questions or comments about our data policy or how we use your personal data or changes to it, please contact us.